Refund Policy

01The 48-hour resolution promise

If a plugin fails to work as described on its product page and our support team cannot resolve the issue within 48 hours of delivery, you receive a full refund. Refunds are handled individually through a purchase ticket — no forms, no interrogation, no retaliation.

02Free trials first

Because everything is playable on the live demo server (mc.hypeland.org) before buying, we expect you to check compatibility first. Refunds are not granted for issues the demo would have revealed (e.g. unsupported platform versions), but we will always try to find a fix first.

03What is not covered

We cannot refund in these cases:

• Change of mind after delivery.
• Incompatible third-party setups the demo or the documentation would have revealed — we will always try to find a fix first.
• Refusal to read the documentation — the install, configuration and troubleshooting answers are all in the Docs.
• Requests to remove chargebacks already filed with your bank (contact us first — it is always faster).

04How to request

Open a purchase ticket on the official Discord server (https://discord.gg/kEPvGp8Yz7) with your order ID within 48 hours of delivery. Refunds to the original payment method are processed within 3 business days. License keys are deactivated on refund.

05Chargebacks

Please talk to us before filing a chargeback — we have never refused a legitimate refund request. A chargeback opened without a prior purchase ticket terminates every license held by the purchaser and adds the account to the purchase blacklist.